Sketchwell Support

Need help? Email hello@sparkly.one.

The app can't find my paper

Use white paper on a darker surface, with good light and all four corners on screen. If that doesn't work, wait a few seconds and tap Place Manually.

The sketch moved

Tap the viewfinder button to find the paper again, and keep your iPhone steady on a stand or a stack of books.

It says "Using a basic sketch"

The AI sketch couldn't be created. Check your connection and tap Retry. There's also a daily limit on AI sketches.

Restoring or canceling Sketchwell Pro

To restore a purchase, go to Settings in the app and tap Restore Purchases. To cancel the yearly plan, open the Settings app on your iPhone, tap your name, then Subscriptions.

Privacy

Read the Privacy Policy and Terms of Use.